Returns Policy
Returns and Exchange Policy
If you wish to return or exchange a product for any
reason you may do so within 28 days of the date of dispatch. We will refund the
price of the product, providing it is in a saleable condition and is in its
original, undamaged packaging. The delivery charge is non-refundable. Please
note that due to Health & Safety at work regulations we require any used
faulty goods to be in a clean condition before accepting them for a refund.
This does not affect your statutory rights
You can return products purchased through our website to
our Returns centre (address below). The value of the returned product(s) at the
time of purchase will be refunded in full to the same credit/debit card that
you used to purchase the goods. If you wish to receive replacement goods,
please order them in the normal way via our website.
Exchange is possible but you would need to contact us via
email: customerservices@cosycamper.co.uk requesting alternative items. Our
normal delivery charge applies to exchanged items.
Returns Department
Cosy Camper
181 Swanston Street
Glasgow
G40 4HG
If you would like us to arrange collect of the unwanted
goods from you the following charges apply:
Items under 25kg £8.00
The collection charge will be deducted from your refund
when we process your return.
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