Shipping & Returns

Shipping and standard delivery charges

Most orders are delivered in 5 to 7 working days. Occasionally, however, we may experience unexpected problems with availability. In these circumstances, please allow up to 28 days for delivery.

Should we not be able to deliver your order within 5 working days, we will e-mail you, to let you know. Delivery charges are applied according to a simple banding structure based on the value of your order. You are only charged once per order.

Our current charges per order (as at April 2012) are:

Total Order Weight Delivery Charge
Up to 1 Kilogram £4.99
Between 1 and 15 Kilograms £6.99
Over 15 Kilograms Delivery priced on weight


Please note – we no longer deliver outside the UK mainland.

TRACKING DELIVERY ORDER
Once your goods have been dispatched you will receive an e-mail confirming that they’re on their way. Your goods will be delivered by one of two methods depending on the size of the parcel.

1. Royal class for all small parcels that can be easily posted to you.
2. Proof on delivery signature service for all parcels up to 25kg.

Our carriers deliver Monday to Friday between the hours of 8.30am to 5.30pm.
Should you have any query with your order, please contact our customer services team on +44 (0)844 800 8170 or use our contact us form . Our team can advise on the current status of your order, track your parcel (unless it has been sent via the Royal Mail) and resolve any issues for you.