Customer Service

Cosy Camper are committed to providing all customers with the best festival and camping equipment possible. We stock quality goods from leading camping, clothing and outdoor specialists and we have also designed our own range of blankets, tents and socks.

We want every customer to be a happy camper so if you have any queries or questions or have an issue with an order or product, please don’t hesitate to get in touch.

John and Marsley
Cosy Camper Crew

Frequently Asked Questions

How will I find you at the festival?

Answer:

We are generally situated in the main shopping area of the camping area if this changes we would let you know by email and social media.

What time can I collect my purchases?

Answer:

We are usually open 24 hours a day during festival open days.

Does buying a camping package include tickets to the festival?

Answer:

Buying a camping package from Cosy Camper does not include a festival ticket. Festival tickets should be purchased separately.

You are not at the festival we want to buy a camping package for?

Answer:

You can still purchase a camping package but you will need to have this delivered to your home.

Can I take my tent home?

Answer:

Yes all your purchases belong to you and are yours to take home.

See our green policy

Will I need proof of purchase to collect items?

Answer:

Yes you will need a copy of your invoice (electronic copy will do) and proof of identity.

How long for deliveries?

Answer:

All items in stock are delivered within 3-5 working days and are required to be signed for.

Can someone else collect my goods?

Answer:

Yes you can nominate anyone to collect your goods please remember they will need a copy of the invoice (electronic copy will do) and proof of identity and you will need to have informed Cosy Camper Store who will be collecting your goods.

Can I have my goods delivered to an alternative address?

Answer:

Yes you can have your items delivered to any UK mainland address please remember that goods need to be signed for.

Can I collect my goods?

Answer:

All goods can be collected via our festival click and collect service. We currently do not have facilities for goods to be collected at our warehouse.

How do returns work?

Answer:

Please see our returns policy for any queries on returns. If you have any further queries not here please contact us directly.